Overnight care has a clear scope before the stay begins.
This page explains what is included, what is not included, how approved overnight-related care can happen outside the 7 AM to 1 PM routine route window, how Night & Day works, when medication support can be approved, and what emergency contacts must be on file before service starts.
The overnight scope decisions.
Use this page to set expectations before the stay, not during a travel emergency.
Premium Overnight covers the core evening-to-morning rhythm.
Premium Overnight Dog Concierge is the Q1 lead care path for travel, second homes, vacation homes, wedding weeks, and privacy-aware owners who want a known handler, documented access protocol, and a familiar home routine instead of casual app-based care.
It is designed for dogs who can safely rest at home between care windows and benefit from staying in their familiar environment instead of boarding.
The exact plan may vary by dog, age, health, weather, owner instructions, and the approved household routine.
Standard Premium Overnight includes
- Evening arrival at the approved time window
- Food, water, potty, and settle routine
- In-home overnight presence
- Morning potty, breakfast, water, and routine reset
- Structured morning outing when approved and safe, usually during the 7 AM to 1 PM morning service window
- Evening and morning owner updates
- Basic home-respect checks such as lights, doors, crates, gates, and cleanup after dog care
- Medication support only when approved in writing before service
Not included by default
- Continuous minute-by-minute supervision
- All-day house sitting
- Unscheduled midday drop-ins
- Constant separation-anxiety monitoring
- Clinical behavior treatment or medical observation
- Care for dogs who cannot safely be left alone at all
- Unapproved visitors, contractors, deliveries, or property-management duties
- Giving anyone else access to the premises
- Returning the dog to a different location unless approved in advance
Overnight care is a premium rhythm, not constant presence.
During the day, Stephen may be running approved morning dog routes, assessments, Reset sessions, care errands, home checks, or other scheduled obligations. A standard overnight assumes the dog can safely rest at home between agreed care touchpoints.
Operating-window clarification: the Monday-Friday, 7 AM to 1 PM rule applies to routine daytime route work such as Adventure Manners Club, Short-Stay Adventure Passes, assessments, and Resets. Approved overnight-related care, Night & Day, and care-plan exceptions may include evening, afternoon, or overnight windows by approval.
Dogs requiring a person present every minute should use a vet clinic, medical boarder, or specialty constant-care sitter instead of this service.
Night & Day is the premium daily-rhythm upgrade.
Night & Day is an upgrade inside Premium Overnight Dog Concierge for approved dogs that need a fuller rhythm than standard overnight care, but still do not require constant human presence.
It may include overnight presence, morning hike or morning care, afternoon play or potty return, early dinner, evening settle, and overnight again. These touchpoints intentionally sit outside the routine daytime route product. They are approved overnight-related care, not public afternoon dog-walking availability.
Typical price
$495 to $750 per night/day cycle, depending on season, holiday pressure, location, dog needs, access complexity, and whether the schedule overlaps with StarCoast commitments.
Night & Day may include
- Evening arrival and overnight presence
- Morning care or structured morning hike when approved
- Afternoon play, potty return, or settle check
- Early dinner and water refresh
- Evening settle and overnight again
- Owner updates at useful handoff points
- Still not 24/7 constant-presence care
Extra afternoon rhythm can be added when the schedule supports it.
The Day-Stay Add-on is for approved overnight dogs that need more afternoon structure than standard Premium Overnight, but do not require true constant presence. It is not available as a routine standalone afternoon visit for non-overnight clients.
It is not silently included. It must be requested, approved, scheduled, and priced before the stay or added only if Stephen confirms it can be safely handled.
Typical price
Additional $100 to $150 for an approved afternoon play, potty, early dinner, or settle return, depending on location, timing, dog needs, and schedule pressure.
Day-Stay may include
- Afternoon potty return
- Short play or enrichment session
- Early dinner when approved
- Water refresh and home settle check
- Medication timing support if already approved
- Extra update when useful
Medication approval requirements
- Medication must be disclosed before service starts
- Written instructions are required
- Medication name, dose, timing, route, and storage must be clear
- Owner must disclose recent missed doses, side effects, health changes, and vet restrictions
- Medication must be prepared, labeled, and easy to identify
- Emergency vet and owner contact must be reachable
Medication support is by approval, not assumption.
Medication support may be available for routine, clearly documented needs. It must be reviewed before the stay and may be declined if the instructions are unclear, the dog is unstable, the medication is complex, or the situation requires medical supervision.
No new medication plan should be introduced by vague text during the stay. If a dog becomes ill, care may shift to emergency-contact coordination, veterinary guidance, modified service, or referral to a clinic.
Emergency authority must be clear before you travel.
Overnight care cannot rely on guesswork if the owner is on a plane, in a wedding, offshore, or unreachable. Before service starts, the emergency plan must be clear enough to act quickly.
Owner instructions must identify who can authorize veterinary care, who can access the home if needed, and what spending or treatment authority exists if the owner cannot be reached.
Required before service
- Primary owner mobile number
- Secondary owner or family contact when available
- Local emergency contact with home access or decision support
- Primary veterinarian name and phone number
- Preferred emergency vet or clinic if different
- Known medical conditions, allergies, and restrictions
- Written guidance on emergency spending authority
- Backup access plan in case entry fails
Overnight dates are protected only after the scope is approved.
The online care request starts the process. Promising overnight leads usually move to a 10-minute Zoom or phone fit check, access review, and $250 date-hold payment when appropriate.
Care may be declined or modified for unsafe dogs, unclear access, missing emergency contacts, unapproved medication complexity, or expectations that require true constant presence.
Before the first overnight
- Dog profile and behavior notes reviewed
- 10-minute trust and access screening completed when appropriate
- Access plan and backup access confirmed
- Medication plan approved in writing if needed
- Emergency contacts and vet details on file
- $250 date-hold or approved payment step completed
- Owner update channel confirmed
Start with the care request.
Stephen reviews dog fit, travel dates, access, medication needs, emergency contacts, and care scope before an overnight stay is promised.
Submitting a request does not guarantee acceptance. It begins the overnight fit-review process.